Return Policy

Our store offers a return policy that allows customers to return items within 30 days from the date of delivery. To qualify for a return, products must be in the condition they were received, meaning they should be unworn or unused, with all original tags attached, and packaged in their original materials. Proof of purchase, such as a receipt or order confirmation, is required to process any return.

To start the return process, customers should reach out to us via email at help@fugglers.eu.com. Once the return is approved, we will provide a shipping label along with detailed instructions on how and where to send the item back. Please note that we cannot accept items that are not returned to us, so following these instructions is essential to complete the return successfully. For any questions or guidance regarding returns, customers are encouraged to contact us at the same email address.

It is important to carefully check all orders upon receipt. If the item arrives damaged, defective, or is not what was ordered, customers should notify us immediately so that we can review the situation and take corrective action. Certain products may not be eligible for return due to their nature or hygiene considerations. Customers with concerns about specific items should contact us before initiating a return to confirm eligibility.

For exchanges, the simplest approach is to return the original item under the return policy and place a new order for the desired product once the return is approved.

For shipments to the European Union, customers have additional rights under the 14-day cooling-off period. This allows them to cancel their order or return an item within 14 days of receiving it without needing to provide a reason. Items returned under this EU regulation must also be in their original condition, unworn or unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

After we receive and inspect returned items, we will notify customers whether a refund has been approved. Approved refunds will be issued to the original payment method within approximately 10 business days. Customers should note that processing times may vary depending on their bank or credit card company. If a refund has not been received within 15 business days of approval, customers should contact our support team at help@fugglers.eu.com to resolve the issue promptly.

This policy ensures that customers have a clear and structured process for returns, exchanges, and refunds, providing flexibility and protection while shopping with confidence. It also balances the need to maintain product integrity and allows for timely resolution of issues related to defective, incorrect, or unwanted items.